CACi has extensive experience in the major utility arena, enabling us to provide you with the specialized services to fulfill your organization’s accounts receivable needs.


Seasonality and local ebb and flow of the economy can lead to overwhelming volumes of growingly delinquent accounts. CACi professionals can intervene early, often times even prior to service interruption, to bring a customer account back into good standing.

Payment Monitoring

Let CACi take on the task of monitoring your accounts on payment arrangements. This is a valuable business segment, but also very time consuming. CACi is able to manage your current paying, slow paying and broken arrangement accounts at a fraction of the cost you incur.

Bad debt collection

The face of typical debt collection efforts have transformed over recent years. With technological capabilities reaching new heights, your accounts will receive efficient and effective efforts that will accelerate and increase your liquidation.

CACi processes accounts through our custom analytics system, then segregates them based on payment probability and efforts necessary to motivate payment. Your accounts are treated by trained and certified collectors who will protect your positive public image and maintain the dignity of your customer base, while accelerating the recovery of your bad debt.

Accounts receivable clean-up projects

Whether your staff is down, a system glitch causes an accounts receivable bubble, or you are entering or surviving a system conversion, you now have additional accounts receivable that are aging and you simply don’t have the resources to play catch up and stay timely on current tasks. In cases like these, CACi has the capabilities to step in and treat your entire accounts receivable log jam, or specific portions of it, while allowing your team to focus on your newest receivables.

Temporary staff supplementation

The continuous functionality of your team is critical to your business success. Unfortunately, interruptions happen when people miss work, sometimes for extended periods of time. Even when employee attendance is not an issue, occasionally an additional project or increased workload overburdens even the most efficient teams. In these instances, CACi can place trained professionals either at your location or remotely at our location (when granted access to your system) to alleviate the pressures of missing staff or an increased workload.

Client workshops

CACi Certified Instructors will customize training modules to suit your unique needs to improve areas of concern including POS collections, Teamwork, Telephone Collection Skills, Communications and Collection Law. Facilities that have received our workshops consistently state that their staff is more motivated and their bottom line numbers increase immediately.