At CACi, we always treat consumers with the highest level of respect.
At CACi, we treat each consumer with respect.
In addition to maintaining a high moral standard, CACi operates with the knowledge that respectful interactions are proven to be incremental in the recovery of every account. At CACi, we pride ourselves on the high quality of service we provide to our clients, and supporting the positive image that each of our clients has built is imperative to that commitment. CACi teams recognize that our performance, client relations, and value added services each provide an opportunity to exceed each client's expectations.
- I believe every person has a worth as an individual.
- I believe every person should be treated with dignity and respect.
- I will make it my personal responsibility to help consumers find ways to pay their just debts.
- I will be professional and ethical.
- I commit to honoring this pledge.
In the summer of 2009, ACA International began promoting an international acknowledgment program for collectors and companies to agree to conduct business in an ethical, responsible, and professional manner. Whereas most collectors subscribe to this approach, it had never before been formally represented, and certainly not on an international scale. CACi continues to be a marquee representation of this initiative with every employee voluntarily signing the pledge. Signing the Collector’s Pledge is now part of all new hire training and is required for employment at CACi.