CACi: Recovering Accounts with Respect

Education

CACi Education

The education and certification of the CACi team begins in initial classroom training, where collectors are educated by ACA International Certified Instructors on:

  • Collection law
  • Communication skills
  • Collection strategy
  • Consumer psychology
  • Persuasion and negotiation
  • Morale building and goal setting
  • Time management

All CACi collectors are required to earn ACA International PCS certification. Additionally, CACi provides on-going education through frequent reinforcement workshops across multiple training locations.