Education

The education and certification of the CACi team begins in initial classroom training, where collectors are educated by ACA International Certified Instructors on:

• Collection law
• Communication skills
• Collection strategy
• Consumer psychology
• Persuasion and negotiation
• Morale building and goal setting
• Time management

All CACi collectors are required to earn ACA International PCS certification. Additionally, CACi provides on-going education through frequent reinforcement workshops across multiple training locations.